Refund policy

Return and Refund Policy

Last Updated: 20-09-2026

At Sanjora, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will work with you to resolve the issue.

1. Return Eligibility

To request a return, please contact us within [3 DAYS] of receiving your order.

Depending on the product and applicable law, the product may need to meet the following conditions:

  • It must be unused and in its original condition

  • It should be returned with original packaging, tags, accessories, manuals, and other included items where applicable

  • Proof of purchase or order details may be required

  • The product must meet any product-specific return conditions displayed at the time of purchase

Certain products may have different return conditions due to their nature.

2. How to Request a Return

To start a return, contact us at:

Email: sanjora2026@gmail.com

Please include:

  • Order number

  • Name used for the order

  • Product name

  • Reason for the return

  • Photographs or videos where relevant

Do not send a product back without receiving return instructions from us.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within [3 DAYS] of delivery.

We may request photographs or videos showing the product and packaging so that we can investigate the issue with our fulfillment or shipping partners.

Where the claim is approved, we may offer an appropriate remedy, which may include:

  • Replacement

  • Exchange

  • Repair, where applicable

  • Refund

The remedy will depend on the nature of the issue and applicable law.

4. Refunds

Once an eligible return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be initiated within 7 Days.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or original payment method.

5. Exchanges

Where available, eligible products may be exchanged for the same product or another available option.

Exchange availability may depend on stock and product-specific conditions.

If an exchange is unavailable, an eligible refund may be offered instead.

6. Return Shipping Costs

For approved returns involving damaged, defective, or incorrect products, Sanjora will [COVER THE RETURN SHIPPING COST / PROVIDE A RETURN SHIPPING LABEL / REIMBURSE ELIGIBLE RETURN SHIPPING COSTS], subject to verification.

For returns made for other eligible reasons, the customer will [PAY THE RETURN SHIPPING COST / RECEIVE FREE RETURN SHIPPING].

7. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

  • Products specifically identified as non-returnable

  • Products that have been used, damaged, altered, or improperly handled after delivery

  • Personalized or customized products, where applicable

  • Perishable products, where applicable

  • Products that cannot reasonably be returned for health, hygiene, or safety reasons, where applicable

  • Gift cards or similar products, where applicable

Any product-specific exclusions will be communicated on the relevant product page where applicable.

8. Sale and Promotional Items

Products purchased during a sale or promotional period are subject to the same return conditions unless a different return condition is clearly stated at the time of purchase.

9. Refund Deductions

Where permitted by applicable law and disclosed in advance, certain non-refundable charges, shipping charges, or other costs may not be included in a refund.

We will communicate any applicable deductions before processing the refund where reasonably possible.

10. Failed or Unaccepted Deliveries

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept delivery, or another reason attributable to the customer, additional shipping or handling charges may apply where permitted.

Any refund in such circumstances will be handled according to the applicable order and return conditions.

11. Consumer Rights

Nothing in this Return and Refund Policy is intended to remove or restrict any rights or remedies that you may have under applicable Indian consumer-protection laws.

12. Contact Us

For return, replacement, exchange, or refund assistance, please contact:

Store: Sanjora
Email: sanjora2026@gmail.com
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We aim to respond to return and refund requests within 24 Hours.